Return & Refund Policy

We want you to love every bite of Enoa Chocolates. If something's not right with your order, we'll make it right.

Since chocolate can be sensitive to heat and handling during transit, please contact us within 48 hours of receiving your order if it arrives damaged, melted, or defective. Include a photo of the item and we'll arrange a replacement or refund, whichever you prefer.

Due to the perishable nature of chocolate, we're unable to accept returns of opened or consumed bars for change-of-mind reasons. If a bar is unopened, in its original packaging, and you contact us within 7 days of receiving it, we're happy to discuss a return or exchange.

Contact our customer service team within the applicable timeframe with your order number and details of the issue.

We'll guide you through the next steps, including whether the item needs to be sent back.

Once we've reviewed your request, we'll process your refund or replacement within 7-10 business days.

Approved refunds are issued to your original payment method, or as store credit if you prefer. We'll confirm which option works best for you when we process your request.

Custom or personalized chocolate boxes, and items purchased during clearance or promotional sales, may not be eligible for a refund. Where this applies, it will be clearly noted on the product page.

If you have any questions or concerns about your order, we're here to help. Reach out to our customer service team at info@enoa.site. We're committed to making sure you're happy with every Enoa Chocolates purchase.